Ganesha's Grace

Q: How do I track my order?

A: You will receive a tracking number via email or SMS once your order has shipped. You can use this tracking number to track your order on our website or the carrier's website.

Q: When will I receive my tracking number?

A: You will receive your tracking number as soon as your order has been shipped. Please allow 1-5 business days for processing and handling before your order is shipped.

Q: Why is my tracking information not updating?

A: It can take up to 24 hours for tracking information to update once your order has shipped. If you are still having trouble tracking your order after 24 hours, please contact us and we will be happy to assist you.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders over $149.

Q: Where are your products made and shipped from?

A: All of our products are made and shipped from the USA.

Q: How long will it take for my order to be delivered?

A: Orders are usually delivered within 3-10 days from the date of purchase.

Q: How will my order be packaged?

A: Your order will be packaged with love and care to ensure that it arrives in perfect condition.

Q: Can I track my order?

A: Yes, tracking is included with all orders. You will receive tracking information via email or SMS.

Q: What is your return policy?

A: If you're not satisfied with your purchase, we accept returns within 30 days of delivery.

Q: Can I return a product if it was damaged during shipping?

A: Yes, if your product was damaged during shipping, please contact us within 7 days of receiving it.

Q: Do I need to pay for return shipping?

A: Yes, you will need to cover the cost of return shipping, except in the case where the item was damaged during shipping or you received the wrong item. In those instances, we will cover the return shipping costs or send you a replacement right away.

Q: How long does it take to process a return?

A: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.

Q: How will I receive my refund?

A: Refunds will be issued to the original payment method used for the purchase.

Q: What if I received the wrong item?

A: If you received the wrong item, please contact us immediately and we will make arrangements to send you the correct item at no additional cost.

Q: What sizes do your products come in?

A: Each product comes in three sizes: 20"x30", 24"x36", and 28"x42".

Q: How do I know which size to choose?

A: We recommend measuring the wall space where you plan to hang your artwork to determine which size will fit best. You can also use a measuring tape to visualize the size of each product and how it will look on your wall.

Q: Can I request a custom size?

A: At this time, we do not offer custom sizes for our products. However, if you have any specific requests or questions, please contact us and we will be happy to assist you.

Q: What comes with each purchase?

A: Each purchase includes the artwork print(s) in the size and quantity selected. The "Gallery Wrap" and "Black Floating Frame" options come with frames already mounted and a pre-installed sawtooth hanger ready to hang out of the box, while the "Poster" option comes rolled in a tube and ready to be pinned or stuck on the wall, or to be framed in your own frame.

Q: Do you offer additional framing options?

A: Yes, we offer additional framing options on our website for an additional cost. You can choose from a variety of frame styles and colors to best match your decor.

Q: Do you offer mounting hardware?

A: Our artwork comes with a pre-installed sawtooth hanger (for the Gallery Wrap and Black Floating Frame options) or is ready to be pinned or stuck on the wall (for the Poster option). If you have any questions or concerns about hanging your artwork, please contact us and we will be happy to assist you.

At HinduOMDesigns, we take pride in offering handcrafted, made-to-order wall art pieces that are truly unique and personalized to your preferences. Unlike other brands, we don't hold stock of pre-made products. Instead, we start the production process only after 24 hours of placing your order, allowing you to modify or cancel it during that period.

This means that every piece of wall art you receive from us is specifically made with care and attention to detail, ensuring that it meets your individual style and requirements. By ordering from us, you can expect a one-of-a-kind masterpiece that you won't find anywhere else.

Q: Can I modify or cancel my order?

A: Yes, you can modify or cancel your order within 24 hours of placing it. After that time, we begin production on your custom wall art piece, and modifications or cancellations cannot be guaranteed.

Q: What if I need to cancel my order after the 24-hour window?

A: Unfortunately, we are unable to cancel orders after the 24-hour window has passed, as we have already invested time and resources into producing your unique, made-to-order piece.

Q: Do you hold any stock?

A: No, we do not hold any stock. Every wall art piece we create is made-to-order and customized specifically for our customers.

Q: What materials do you use for your wall art?

A: Our stretcher bars are made from 1 1/4" thick knot-free stretcher bars, guaranteed to never fade, warp or crack. Our black floating frames are made from Roma Italian Black Floating Frames. Our canvases are made from cotton-polyester and create stunning colors, depth, and textures.

Q: How should I care for my wall art?

A: Our wall art is handmade to last. We recommend using a soft, dry cloth to clean the surface of the art. Avoid using any liquid cleaners as they can damage the canvas and frame.

Q: Is your wall art sustainable?

A: Yes, we are committed to sustainability and strive to minimize our environmental impact in every aspect of our business.

Q: What makes your wall art eco-friendly?

A: Our wall art is eco-friendly because we use sustainable wood from FSC certified forests, water-based Latex inks that reduce VOC emissions, and packaging made of recycled materials.

Q: How do you ensure sustainability in your manufacturing process?

A: We use optimized cutting techniques to reduce wood scraps, and our local fulfillment centers result in fewer carbon emissions. We also have specialized machinery to reduce the use of tape and plastic in our packaging.

Q: What certifications do your products have for sustainability?

A: Our inks are UL certified GREENGUARD GOLD based on high air quality standards used for hospitals and schools. Additionally, our specially formulated canvas meets California's stringent Prop 65 standards for VOC emissions.

Q: What do you do to offset your environmental impact?

A: For every tree we cut down, we plant another one. We also strive to minimize our carbon emissions and use recycled materials in our packaging.

Q: What payment methods do you accept?

A: We accept major credit cards such as Visa, Mastercard, American Express, and Discover, as well as PayPal, Google Pay and Apple Pay. In addition, we offer installment payments through Afterpay and Shop Pay, allowing you to split your purchase into 4 interest-free payments.

Q: Is your website secure for online payments?

A: Yes, we use SSL encryption technology to ensure that all online payments are processed securely. We also partner with trusted payment providers to ensure the highest level of security for all transactions.

Q: Will my personal and payment information be protected?

A: Yes, we take your privacy and security seriously. We use industry-standard measures to protect your personal and payment information, and we do not share or sell your information to third parties.

Q: When will my payment be processed?

A: Your payment will be processed immediately after you place your order. If there are any issues with processing your payment, we will contact you as soon as possible to resolve the issue.

Q: Will I receive a receipt for my purchase?

A: Yes, you will receive an email confirmation and receipt for your purchase as soon as your payment is processed. If you do not receive a confirmation email, please check your spam folder or contact our customer support team for assistance.

Q: Do you offer international shipping?

A: At the moment, we only ship to the USA and Canada. However, please contact us if you are in the UK or Australia for more information.

Q: How can I get in touch with your customer support team?

A: You can contact our customer support team by emailing us at support@hinduomdesigns.com or by filling out the contact form on our website. You can also call us at 1-844-OMDECOR (1-844-663-3267)

Q: What are your customer support hours?

A: Our customer support team is available to assist you Monday through Friday, from 9am to 5pm Eastern Time. We do our best to respond to all inquiries within 24 hours.

Q: What should I include in my message to customer support?

A: Please include your order number and a detailed description of your inquiry or issue in your message to customer support. Providing photos or videos of any damaged or defective products can also be helpful in expediting the resolution process.

Q: How long does it typically take to receive a response from customer support?

A: Our customer support team strives to respond to all inquiries within 24 hours. However, during peak periods or holidays, it may take slightly longer to receive a response. Rest assured that we will do our best to address your inquiry as quickly as possible.